Return policy

Return conditions:

  1. Return period: You have up to 30 days from the date of receipt of your LED lamp to return the product.
  2. Product Condition: Product must be returned in new, unused condition , and in its original packaging, including all accessories and documentation.
  3. Non-Returnable Products: Products that have been opened, used, or damaged after delivery are not eligible for return.

How to return your LED lamp:

  1. Contact Us: To initiate a return, please contact us by email at valcreations01@gmail.com or via our contact form on the website. Please include your order number and the reason for the return.
  2. Return Instructions: After contacting our customer service, you will receive instructions for returning the item.
  3. Return costs: Return costs are your responsibility, unless the product received is defective or incorrect.
  4. Returns Processing: Once the product is returned and inspected, we will issue a refund to the original payment method or an exchange based on your preference.

Refunds and exchanges:

  • Refund: If you request a refund, it will be issued within 7-10 business days after inspection of the returned product.
  • Exchange: If you prefer an exchange, we will send you a replacement product after receiving and inspecting the returned item.

Defective or incorrect products:

If you receive a defective or incorrect product, please contact us within 7 days of receipt . We will cover the return shipping cost and either send you a replacement or issue a full refund.