Shipping Policy
1. Order Processing Times
- All orders are processed within 1-2 business days upon payment confirmation.
- Orders placed during weekends or holidays will be processed the next business day.
2. Delivery Times
- Standard (free for first order) : 5 to 10 business days.
- Fast Shipping : 2-3 business days (additional charges may apply).
- Delivery times may vary depending on your location and external conditions (weather, strikes, etc.).
3. Delivery Areas
- We currently ship to the following countries:
- Canada, United States.
- For any order in a region not covered, please contact us for custom options.
4. Shipping Costs
- Free shipping on orders over a specific amount (varies by region).
- Standard shipping charges apply for orders below this threshold. These charges will be clearly displayed at checkout.
5. Order Tracking
- A tracking number will be provided to you once the order has been shipped.
- You can track your order online through our portal or on the carrier's website.
6. Delivery Problems
- If you have not received your order within the indicated time frame, contact our customer service at valcreations@gmail.com .
- We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
7. Return Policy in Case of Problems
- In case of damaged or lost product during delivery, please inform us within 7 days of receipt or estimated delivery date.
- Solutions such as exchange, replacement or refund will be offered after examining your case.
8. Contact us
For any questions regarding our shipping policy, please write to us at:
- Email: valcreations@gmail.com
- We strive to ensure fast and reliable delivery for an optimal customer experience.