Terms and Conditions

1. Introduction

Welcome to our e-commerce site. By accessing our site or placing an order, you agree to the terms and conditions described below. Please read them carefully before continuing your navigation or making a purchase.

2. Products and Availability

  • All products offered on our site are described as accurately as possible. However, slight variations in color or design may occur.
  • Product availability is subject to change without notice. In the event of a stock shortage after an order, you will be notified immediately and refunded if necessary.

3. Price and Payment

  • All prices are displayed in Canadian dollars and include applicable taxes, unless otherwise indicated.
  • We accept several secure payment methods including credit cards, PayPal and other options indicated during checkout.
  • Orders will only be processed after full payment has been received.

4. Delivery

  • Delivery times vary between 5 and 10 working days, unless otherwise stated.
  • Shipping costs are clearly displayed at checkout, unless a promotion is running (e.g. free shipping).
  • We are not responsible for delays caused by external factors (eg weather conditions or customs delays).

 

5. Return and Refund

  • You have up to 30 days after receiving your order to request a return or refund if the product does not satisfy you.
  • Returned items must be in their original condition and in their original packaging.
  • Return costs are the responsibility of the buyer, except in the case of defective product or error on our part.

 

 

6. Warranty

  • All our products are backed by a one-year limited warranty covering manufacturing defects.
  • The warranty does not cover damage caused by misuse, normal wear and tear or accident.

 

7. Use of the Site

  • You agree to use our site only for lawful purposes.
  • It is strictly forbidden to attempt to access other users' data or disrupt the operation of the site.

8. Intellectual Property

  • All texts, images, videos, logos and other content on this site are protected by copyright and remain our exclusive property.
  • Any unauthorized reproduction, distribution or modification is strictly prohibited.

9. Confidentiality

  • We are committed to protecting your personal data. See our [Privacy Policy] to learn more about how your information is collected and used.

10. Modification of the Terms

  • We reserve the right to change these terms and conditions at any time. Changes will be posted on this page and will take effect immediately.

11. Limitation of Liability

  • We are not responsible for any direct or indirect damages caused by the use of our products or services, except as provided by law.

12. Contact us

If you have any questions regarding these terms and conditions, please contact us:

  13.  Confidentiality and Protection of Personal Information

  • We collect and use your personal information only for the purposes of managing your orders, improving our services, and complying with legal obligations.
  • Personal data collected includes: name, address, email, phone number, and any other information provided when ordering.
  • Your data will never be sold or shared with third parties without your consent, unless required by law.
  • All your information is stored securely in accordance with current regulations, including the GDPR (General Data Protection Regulation) for customers residing in the European Union.

 

14. Payment and Security of Banking Data

  • We use secure payment gateways that comply with the Payment Card Industry Data Security Standard (PCI DSS).
  • Your banking information, including credit card number, is never stored on our servers. It is transmitted directly via an encrypted connection to the payment service providers.
  • If you have any concerns or suspicious activity related to a payment, please contact us immediately to ensure the security of your transactions.
  • We will never ask for your credit card information by email or phone.